Refund policy

 

Effective Date: July 2026

At BREEZE Active, we carefully inspect every order before it ships. If something isn't right, we're here to help.

Returns

All sales are final. We do not accept returns, exchanges, or refunds for:

  • Change of mind
  • Incorrect product selection
  • Personal preference
  • Orders placed by mistake

Please review your order carefully before completing your purchase.

Replacements & Refunds

We offer a replacement or refund (where appropriate) if:

  • You received the wrong item.
  • Your item arrived damaged or defective.
  • Your order arrived with missing items.
  • Your package is confirmed as lost in transit by the shipping carrier.

How to Submit a Claim

To help us verify your claim, an unedited unboxing video is required.

The video must:

  • Be recorded continuously from the moment you open the sealed package.
  • Clearly show the shipping label, packaging, and all contents.
  • Have no cuts, edits, or pauses.

Please email us within 48 hours of delivery with:

  • Your order number
  • Your unboxing video
  • Photos or videos of the issue (if applicable)
  • A brief description of the problem

Email: support@breezeactive.shop

Our team will review your request and respond within 3–5 business days.

If your claim is approved, we'll arrange a replacement or refund as appropriate. Replacement delivery times may vary depending on your location.

Please Note

  • Claims submitted more than 48 hours after delivery may not be accepted.
  • Claims without a valid unboxing video may be declined.
  • Minor damage to the outer packaging caused during transit does not qualify for a replacement or refund if the product is fully functional.
  • If your order is marked as Delivered but you haven't received it, please contact us immediately. We'll work with the shipping carrier to investigate and determine the appropriate resolution.
  • Delivery delays caused by customs, weather, carrier issues, public holidays, or other events outside our control are not eligible for refunds while the shipment remains in transit.

If you have any questions, we're always happy to help.